Responsible Gambling Policy

At Joyjili, we prioritize responsible gambling practices to ensure all players enjoy gaming without recklessness or unnecessary financial loss. We aim to prevent players from facing bankruptcy or spending beyond their means. Our responsible gambling policy outlines Joyjili’s commitment to safe gaming and your responsibilities when participating on the platform.

Joyjili is dedicated to providing an enjoyable experience for all registered users. This is only possible when you understand the negative effects and inherent risks of online gambling. Because losing is a normal part of gambling, you must recognize this and know when to stop to avoid further losses.

Responsible Gambling

What Players Can Do for Responsible Gambling

To maintain responsible gambling habits, Joyjili players should adhere to the following general guidelines:

  • Allocate a specific gambling fund: Use only this fund for gaming to prevent overspending.
  • Avoid using essential funds: Do not deposit money meant for necessities like food, rent, and utilities.
  • Set a budget plan: Decide how much to deposit and stake per game to manage your finances effectively.
  • Avoid taking loans: Borrowing money to replenish your bankroll can lead to financial strain.
  • Limit your sessions: Don’t exhaust your entire bankroll in one sitting to mitigate risks.
  • Take regular breaks: By taking breaks, you prevent becoming obsessed with a single game.

Following these guidelines helps ensure you play within your means and avoid chasing losses.

Responsible Gambling

Responsible Gambling: Account Closure Request

If you wish to close your account, you can choose voluntary self-exclusion by following these steps:

  • Send an email to the address provided on Joyjili with the message, “I want to be excluded from https://www.joyjili.asia.” Our customer support staff will promptly process your self-exclusion request.
  • Impose maximum stake limits one week after completing the initial account setup and verification.

You can reopen closed accounts seven days after the initial request. However, if we closed your account for reasons other than self-exclusion, you can only reopen it once you resolve the issue causing the closure or after an indefinite period has passed.

Responsible Gambling

Responsible Gambling: Authorized Users on the Platform

Only registered users aged 21 and above can participate on the platform. Underaged or unverified users cannot participate, as we restrict account withdrawals to discourage minor gamblers from further engagement. If we catch an underaged user playing, we may close their accounts or freeze their funds.

Responsible Gambling

Contact Us

Should you encounter difficulties with the platform, need to self-exclude, or notify us of any mistaken account closures, our customer support team is available 24/7. Please visit our Contact Us page for more information on how to reach our support staff.

Joyjili Privacy Policy

In addition to the standard terms and conditions, Joyjili’s privacy policy details how we handle customer information. We only record and use your information for account registration, verification, and monitoring of banned accounts.

Contact Us

Should Joyjili users encounter difficulties with the platform, need to self-exclude, or notify us of any mistaken account closures, our customer support team is available 24/7. Please visit our Contact Us page for more information on how to reach our support staff.

Joyjili Privacy Policy

In addition to the standard terms and conditions, Joyjili’s privacy policy details how we handle customer information. We only record and use customer information for account registration, verification, and monitoring of banned accounts.